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Customer Service Representative - State Farm Agent Team Member Mint Hill, NC

Customer Service Representative - State Farm Agent Team Member

Full Time • Mint Hill, NC
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
ROLE DESCRIPTION: 
As a Customer Service Representative with Wil Lawson State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
THE BASICS:
  • 8:30-5
  • No weekends
  • Competitive Pay
  • Unlimited PTO (based on results)
  • Paid holidays
  • Fun office environment
  • A leader who values hard work and giving back
ABOUT YOU:
You don’t let “no” or not enough experience/education deter you! You have a great attitude and a passion to learn and develop yourself. You take joy in life and work hard. You are:
  • Happy to work hard
  • Happy to learn and develop
  • Happy to be coached
  • Not afraid to fail
  • Passionate about caring for people
  • Take pride in providing for yourself/your family
*Candidates must have and maintain a relevant P&C insurance license

ABOUT ME: 
I have a very positive office so you must be positive. Must have fun. Must enjoy work. This is a loud fun office and is a fast-paced job that has never ending work.
  • The sky is the limit, and this could be your last job/career. We’ll achieve excellence together.




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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